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How To


Learn how to use the calling features of your Volcano Telephone service.
Help for call waiting, call forwarding, speed calling, and other features are available below.

 

Call waiting

How to use Call Waiting


This feature lets you know someone else is attempting to call the telephone line you are using. You will be signaled by a beep tone. This beep tone will be repeated every 10 seconds until it is acknowledged. The party calling will hear normal ringing.
If you hear the beep tone while you are using your telephone, please proceed with the following:

  • If you wish to answer the second caller, press and release the hookswitch (receiver button) quickly.
    The first call will be placed on "hold" and you will be automatically connected to the second caller.
  • In order to return to the first call, press and release the hookswitch (receiver button) quickly.
    You can switch back and forth between calls as often as you choose.
How to cancel Call Waiting
  • Before placing a call press 70#.
  • Wait dor the dial tone.
  • Dial number you wish to call.
Call Waiting will be cancelled for the duration of the call and will be automaticly restored when the call is completed.

Call forwarding

How to use call forwarding


This feature allows you to forward your incoming calls to any telephone you can dial direct without operator assistance in the United States and Canada.

  • Lift the handset.
  • Dial "72" & the "#" key and listen for the special dial tone (# speeds up the special dial tone on touch tone phones).
  • After hearing the special dial tone, dial the "forward to " number, in the same manner a call would normally be dialed.
  • Wait for the party to answer; if they do, the phone is forwarded. If they do not, hang up and repeat step 1 through 3. After step 3, listen for confirmation tone. As soon as the confirmation tone is heard, the call is forwarded.



To remove call forwarding

  • Dial "73", wait for confirmation tone. Call forwarding is now cancelled.

Speed calling

How to use speed calling


This feature allows you to call up to 30 frequently called numbers by dialing three digits.


To Program 8 code list
  • Lift the handset.
  • Dial "74" and the "#" key (# speeds up the special dial tone on touch tone phones).
  • After hearing special dial tone, dial the code digit (2-9).
  • Dial the number to be placed with that code in the same manner the call would normally be dialed.
  • Wait for the confirmation tone. Your number has now been accepted for use.

To Program 30 code list
  • Lift the handset.
  • Dial "75" and the "#" key (# speeds up the special dial tone on touch tone phones).
  • After hearing dial tone, dial the code digit (20-49).
  • Dial the number to be place with that code in the same manner the call would normally be dialed.
  • Wait for the confirmation tone. Your number has now been accepted for use.

To use speed calling
Dial the code digit and the "#" key (# processess the call more quickly on touch tone phones).

Three-way calling

How to use three-way calling


This feature lets you add a third party to your existing conversation without operator assistance.

  • The first call on your line can be incoming (someone called you)
    or you can call the first person.
  • To add another person to the conversation, simply push down the receiver button (or switchhook) to put your first call on hold.
  • When you hear dial tone, dial the telphone number of the person
    you wish to add to the conversation.

International Dialing

How to dial international number


Station-to-station calls
To dial international calls, dial in sequence

  • The international code - 011.
  • The county code - a two or three digit number.
  • The city routing code - a one to five digit number.
  • The local telephone number.
  • The "#" button- on a touch tone phone.


Example
To place a call to Frankfurt, Germany - telephone number 123456 - dial:

International Access Code

County Code

Routing Code

Local Number

011

49

69

123456

Check long distance provider listed here

International rates

How much does Volcano charge for international calls?


Rates are not time of day or day of the week dependent!

For "In State" and "Out of State" calling rates, please review our Callings Plans.

International Rates
International Rates
International Rates

end faq