Volcano.net User Help Guides

Volcano.net Email

Find out about Volcano.net email features, how to set up your email account, and about Volcano Webmail.

Troubleshooting Volcano Internet service

Troubleshooting steps for DSL, cable modem, and fixed wireless internet services. DSL and cable modem and router descriptions and wiring diagrams.

Malware

Learn about how to avoid viruses, trojans, and other types of malware, and what to do if you get infected.

Spam Help

Information about spam, how to reduce the amount of spam you get, and how to use the Volcano Webmail spam filter.

Home Networking and Wireless Security

There are many things you do with a home network...find out about some options in this guide. A wireless network can be a security concern, so find out steps you can take to protect yourself.

Volcano Wi-Fi Hotspots

Volcano Internet has over 25 wireless hotspots in Amador and Calaveras counties, which are free to use for all Volcano.net customers. Locate the nearest hotpspot with this guide.

Out of Network Access

If you travel out of the area and are outside of the Volcano Internet network, you will not be able to send email using any email client. This is a common practice among most email providers that only allows email sent from IMAP or POP3 clients that are connected to that provider's internet service to be able to send email through that provider's email servers. We have this in place as an attempt to prevent our mail server from being used to send spam. You can still use Volcano Webmail when you travel, and now we've added a feature to give our users who travel to ability to use an email client.

Users who travel can use their laptops, phones, and tablets to send email by temporarily allowing the public IP address associated with the connection to use Volcano Internet email server for 60 minutes. This can be set by browsing to the Volcano Webmail site on your computer or mobile device and clicking one button. Follow these steps.

Computer


  • Browse to http://webmail.volcano.net and login with your Volcano.net username and password.




  • Click the Settings tab.




  • Scroll to the Temporary Out of Network access section near the bottom. Your public IP address should display in the "Your IP Address is" field. To confirm your public IP address you can browse to www.whatismyipcom or any other IP lookup website.




  • Click the "Allow the IP" button.


Mobile Device


  • Browse to http://webmail.volcano.net and login with your Volcano.net username and password.




  • Touch the Menu.




  • and then Travel.




  • Your public IP address should display in the "Your IP Address is" field. To confirm your public IP address you can browse to www.whatismyipcom or any other IP lookup website.

    Touch the "Allow this IP" button.




After this setup, you should be able to send email with any email client for 60 minutes. If you need to send mail after 60 minutes, simply perform these steps again.

New Volcano Webmail Help

Help for the New Volcano Webmail

Email Help

Folder Navigation
Volcano.net webmail offers a 3-pane or 2-pane email interface (you can switch back and forth using the "Pane View" buttons in the top right corner).

3-pane mode displays your email folders in the left pane, emails in the currently selected folder in the middle pane, and the contents of the selected email in the right pane. Simply click on a folder or message to select it.





In 2-pane mode, the left pane will display a list of your email folders, and the right pane will display the contents of the selected folder or email. Click on a folder or message to select it; selected emails will be displayed with a tab at the top of the WebMail interface. Use these tabs to close emails by clicking on the "X" next to the message subject. The folder contents will be displayed in the right pane when the last email is closed.

Reading Messages
To read a message, just click the message preview in either 2-pane or 3-pane view to read the full message


Email Threading
Email threading lets you keep track of email replies automatically. Volcano.net Webmail displays the selected message along with a list of prior emails from the same conversation - no need to search through months of old messages to find important information. Click on the sender's email address in the list above the current message to view the email; click again to hide the email. You can also click the "Toggle Threads" and "Collapse Threads" buttons to expand or collapse all emails in a conversation thread.


Message reply
Volcano.net Webmail offers new options for answering email - you can now reply directly from the message preview. Just type your reply in the field below the displayed message, add attachments or formatting if desired, and click "Send my Reply". You can also reply and forward mail using the "Reply", "Reply All" and "Forward" buttons above the email interface.




Reply All
When replying to an email with multiple recipients, you can automatically send your reply to all recipients by checking the "Reply To All" box in the email preview pane before sending your reply, or click the "Reply All" button while reading the preview. Click on "Show Recipients" to see a list of email addresses the message will be sent to.




Adding Attachments
You can add attachments to emails by clicking the "Attach from Storage" or "Add Attachment" button below the email composition interface. This will bring up a file selection interface so you can browse for the file you want to attach.




Drag and Drop messages
Sort messages into folders by clicking and dragging them to the desired folder. You can delete emails by dragging them to the Trash, mark messages as Spam by dragging to the Spam folder, or save important emails in your archive folders without clicking through multiple menus.




Search Mail
You can either do a basic or advanced search on your currently selected location. Simply type into the search text box and press enter for a basic search. For advanced search, click onto the magnifying glass to bring down a list of search options.




Contacts Help

Adding new contacts
To add a new contact, click the "New Contact" button and type the contact's information in the appropriate fields. You can add optional information using the "More Information" menu. Click the "Save Contact" button to save the contact.




Adding a picture to a contact
Click the silhouette icon by the contact's Name field to open a file selection dialog. Browse your computer for the picture you want to add, then click "Open" to add the picture to the contact.




Adding more fields
You can create fields for multiple email addresses, phone numbers, and other information using the green "+" (plus sign) buttons by each input field. Click the green "+" button to create a new field, enter the appropriate information, and select options from the drop-down menus. You can remove fields from a contact by clicking the red "-" (minus sign) next to the field. Click on "Save Contact" when finished to save the additional information.





Adding a new group
Click the "New Group" button to create a new Address-Book group. You can add contacts to groups by dragging their names from the contact list in the middle pane to the group's folder in the left pane.

 




Upload/Export contacts
Volcano.net Webmail supports vCard format for address book/contacts import and export. To save your contacts to a vCard file, select the check-boxes next to the contacts you'd like to export, then click the "Export" button. Select the name and location to save your .vcf (vCard) file and confirm. To import contacts from a vCard file, click "Upload" and choose the .vcf file from the file selection dialog. Then click "Open" to import the contacts within the .vcf file.




Remote Contacts Access - Pro Account Only

Connecting to your contacts from other clients
You can connect to Volcano.net Webmail's CardDAV-based address book server with many different clients. The procedure varies from client to client, but all will ask for your CardDAV server's network address and may require authentication credentials.

Connecting to your contacts/calendar from Microsoft Outlook
Please see the Outlook DavSync section for more information.

Configuring your iOS 4+ device (iPhone, iPad, iPod)
See iOS Configuration

Apple OSX
 

  1. Open System Preferences.
  2. Open Mail, Contacts & Calendars.
  3. Select Add Account > CardDAV Account.
  4. Enter your Volcano.net CardDAV details.


 




Calendar Help - Pro Account Only

Navigating the calendar
The calendar appears as a day view, displaying the current day's schedule in the right pane. The left pane displays a month view and a list of available calendars. Calendars selected with a check-box here will display events on the schedule in the right pane; uncheck the box next to a calendar to hide its events in the schedule display.




You can see the schedule for a different day by clicking the desired date in the left pane's month display. To view a different month, click the desired month's button below the month overview display. To view a different year, click the "<" or ">" buttons below the month overview display. The year you are switching to is shown.




Month View
You can also click the "Month" button for a month view in the right pane, with an overview of each day's events displayed in the monthly calendar. Click on a day to edit the day's schedule.




Making a new calendar
Click on the "+" (plus sign) button atop the list of calendars in the left pane to add a new calendar. Type the name of the new calendar over "Untitled" and press enter to create the calendar. You can delete calendars that you have access to by highlighting them in the list and clicking the "-" (minus sign) button.




Sharing a calendar
To allow other Atmail users to read and/or edit your calendars, highlight the calendar you wish to share from the list in the left pane. Click the gear sign button to change the calendar's settings.




Enter the user you want to share your calendar within into either the "Read/Write Calendar Access" or "Read Calendar Access" fields.




Adding a new event
You can add a new event by double-clicking on the schedule in the right pane, or click-and-drag your mouse cursor over the schedule to select a block of time for your event. You can also drag-and-drop the buttons at the top and bottom of the event's schedule to change the scheduled time. The new event will be created in the calendar that's currently highlighted in the left pane; the schedule in the right pane displays events from all calendars whose check-box is checked.

Editing an event
Click an event to edit it. Enter the appropriate subject, time, date, reminder time, location, and other information for the event, then click "Save" to save your changes.




Sharing an event
When editing an event, you can choose attendees for the event. Add attendees as emails for your event, and click "Save" to save your changes and send an email invitation for the event to each attendee listed.




Remote Calendar Access - Pro Account Only

Connecting to your calendar from other clients
You can connect to Volcano.net Webmail's CalDAV-based calendar server with many different clients, including iCal, Mozilla Lightning/Sunbird, and even your iPhone. The procedure varies from client to client, but all will ask for your calendar server's network address and may require authentication credentials. You can find this information by highlighting the desired calendar and clicking the gear sign button for that calendar; this will bring up the settings for the selected calendar, including network address. Your calendar's network address, username and password may or may not be the same as for your email address; ask your system's administrator if you're not sure.

Connecting to your calendar from Microsoft Outlook
Please see the Outlook DavSync Help section on this page for more information.

Configuring your iOS 4+ device (iPhone, iPad, iPod)
See iOS Configuration

iCal

  1. Open iCal and go to Preferences.
  2. Select Accounts and select to add new account.
  3. Enter your Volcano.net Webmail Calendar details.

 






Thunderbird

If you are running or want to run Thunderbird as your mail client but also want the ability to view and sync your personal and shared calendars then the Volcano.net Webmail CalDAV will allow you to do this. You must have the Lightning plug-in for Thunderbird in order to do this. You can download this plugin via the following URL. http://www.mozilla.org/projects/calendar/lightning/download.html

Once you have Lightning installed and the CalDAV service enabled you can then add a new calendar with the following steps:

  1. Select Calendar > New Calendar.
  2. Choose "On the Network" and click onto continue.

  3. Choose "CalDAV" and enter your calendar URL. Click onto continue.

  4. Enter a name for your calendar and click onto continue.

  5. Enter username and password. Note you must use your full email address as the username.

  6. Once you have added the calendars and authenticated to the server you will then see events displayed. From this point forward it will automatically sync with the Groupware database to pull any new events. The sync works in both directions. If you add an entry through Thunderbird it will sync to Webmail.

 

Outlook DavSync Help - Pro Account Only

Synchronizing your webmail contacts and appointments to Microsoft Outlook
You can connect to Volcano.net Webmail Contacts and CalDAV-based calendar server from Microsoft Outlook by using the provided DavSync utility. All you need is the webmail server's network address and your authentication credentials.

If you need to synchronize your mobile phone (iPhone, Windows Mobile or Android) read the ActiveSync help guide for assistance.

Download Sync
Zip File - Outlook 2007+

Supported Outlook versions
The sync utility for Outlook supports the following versions only.

Outlook 2007
Outlook 2010

Setting up Sync
Download the Sync utility above and extract the installer from the Zip file. Before installing, exit Outlook, then run the installation utility for Sync.

On the first execution of Outlook with Sync installed you will need to input your configuration information. Click the provided "Options" button in the Outlook toolbar. Enter the details of your webmail account (user/domain/server url) and click OK. This will test your entered settings for any problems and alert you to anything that requires your attention. After successfully connecting to the server you will be informed that a first time sync is required.

Using Sync
Simply select the types of object you would like to sync in the Sync Options pane and then click the "Sync" button in your toolbar to start the process! Alternatively you can also optionally enable "Auto-sync" which will watch and transfer objects in realtime and do an upload synchronization every 10 minutes.

Data synchronization available
The Outlook Sync utility can sync the following data

Contacts
Calendar events without time-zone information

The data synchronized is made available via the Webmail interface, allowing you to keep Outlook and Webmail in sync. Any new data created in either Outlook or the Webmail interface are synchronized together.

ActiveSync Help - Pro Account Only

ActiveSync® is a mobile data synchronization technology and protocol developed by Microsoft, which provides push synchronization of contacts, calendars, tasks, and email between ActiveSync enabled servers and devices. Such devices include the Apple iPhone, the Google Android, and Windows Mobile.

The ActiveSync connector can push the following data

  1. Contacts - Personal folder
  2. Calendar - Personal folder
  3. Mail - Any folder specified

 

Read the guides below on learning how to configure an iPhone, Windows Mobile or Android device for push email support

  1. iPhone/iPad/iPod Touch
  2. Windows Mobile
  3. Android

 

Push setup for iPhone/iPad/iPod Touch

Creating the account
Open the Settings window for the Apple iPhone ®. Go to Mail > Add Account. Select Microsoft Exchange as an account type.




Setting account details
Set the details corresponding with your account. Make sure that the username setting also contains the domain. For example, the username setting for an account called " This email address is being protected from spambots. You need JavaScript enabled to view it. " will be " This email address is being protected from spambots. You need JavaScript enabled to view it. ".




Push emails and contacts
You can then enable the synchronization of emails, calendars and contacts. After saving your settings, your Apple iPhone ® will attempt to synchronize emails, calendars and contacts.




Push emails and contacts
This error may appear after setting your Apple iPhone ® for Atmail.


This error can in most cases, be ignored. The SSL certificate given by the Webserver could not be authenticated. Select "Accept".

Push setup for Windows Mobile

Creating the account
ActiveSync is native for Windows Mobile devices and simple to setup. To begin navigate to the Start Menu > and select ActiveSync.

Once open, click the Menu > Configure Server Option. This will configure ActiveSync for the mobile device.




Define the server address, this would be the domain you access the Webmail interface from.




Define your full user-name as the email address of your account. Specify your account password and domain to continue.




The last step is to define which data you wish to synchronize. Select the options required and click finish. The Mobile Push support will now be active on your device.




Push setup for Android

Creating the account
Setting up Push Mail, Contacts and Calendars for an Android Phone using DataViz RoadSync. RoadSync is available through the Android Market. However it comes standard with a large list of Android phones. A similar setup procedure can be used if you are using an alternate 3rd-party ActiveSync application for the Android phone.

Open the RoadSync application. Go to Settings > Server Settings.




Next, set the details corresponding with your account. Make sure that the username setting also contains the domain. For example, the username setting for an account called " This email address is being protected from spambots. You need JavaScript enabled to view it. " will be " This email address is being protected from spambots. You need JavaScript enabled to view it. ".




You can now enable the synchronization of emails, calendars and contacts on your Android ® Phone. To enable Push go to Settings > Sync Schedule. After saving your settings, your Android Phone will attempt to synchronize emails, calendars and contacts to the device.

Settings Help

WebMail Settings

Account Name
Displays your email account name.

Quota
Displays your email accounts current quota usage.

Real Name
This will appear in the "Sender" field of emails you send before your email address.

Reply To
Here you can specify an email address for replies to be sent to, instead of the email address you use to log in.

Thread Support
Check this box to display email conversations as threads.

Thread Limit
Determines how old emails can be before they are not included in threads.

Save sent emails to current folder
Enable to save sent emails to the current folder. This allows more complete thread building and tracking.

Change Theme
Specify which theme to use for the Webmail interface.

Theme Example
Shows a small preview of the selected theme.

Display Email Images
Toggle to automatically display external images in email messages.

Automatic Draft Save
Save drafts automatically while composing email messages.

Notifications
Enable automatic checking for new email in the currently selected folder. Optionally enable sound notification and/or animated favicon for new messages on supported browsers.

Delete Trash on Logout
Automatically delete all mail from the Trash folder upon logout.

Default View
Select the mode to render the Webmail interface.

Enable message preview
Display an inline preview of each email message.

Enable extra address fields
Show cc and bcc fields by default.

Interface Language
Select your preferred language for the Webmail interface.

Date display
Select the number of simultaneous messages to display in the Webmail interface. You may want to reduce this for slow connections.

Messages per page
Select the number of messages to be displayed per page.

Timezone
Specify the time-zone for your location.

Signature
Here you can specify a message that will be added to the end of every email you send from Webmail. You can use plain text or HTML for your signature

Anti-Spam Settings

Spam Filter Sensitivity
Select the sensitivity for classifying messages as Spam. A lower score will be more aggressive for marking spam.

Message Classification
If a message is classified as Spam select the action for handling the message.

Spam Tag
If a message is marked as Spam rewrite the header to include the text in the field.

Whitelist senders
Specify a list of email addresses and domains to whitelist. Each entry must be on its own line. Any email or domain that matches will automatically be flagged as trusted without being classified as Spam.

Blacklist senders
Specify a list of email addresses and domains to blacklist. Each entry must be on its own line. Any email or domain that matches will automatically be classified as Spam.

Email Filters

Search Filters
Specify a rule or folder to filter results.

Add New Rule
Use this option to create email filters. Select from the drop down list "From", "To" or "Subject". Then select from second drop down list "is", "is not", "contains" or "does not contain". In the text box enter what you would like to be filtered. Then specify which folder the rule will deliver to.

Example:

New Rule: "From", "is" and " This email address is being protected from spambots. You need JavaScript enabled to view it. ". Move To: "Trash".

This will move all emails received from This email address is being protected from spambots. You need JavaScript enabled to view it. to the trash folder.

Mail Options

Enable Forward
Check this box to enable forwarding of your emails to another email address.

Forward mail
Specify the email address to forward incoming email to.

Enable Autoreply
Check this box to enable automatic ("Vacation") reply to incoming messages.

Autoreply message
Specify the message to send to the senders of all incoming email.

Storage Help - Pro Account Only

Upload new file
To add a new file, click the "Upload" button to open a file selection dialog. Browse your computer for the file you want to add, then click "Open" to add the file your storage tab. You can also drag and drop files from your computer to the storage tab.






Sharing a file
Select the desired file to share and click onto "Share File". You will then be given a public URL that anyone can use to access this file. To disable the sharing of this file, click onto "Disable File Share".






Adding attachments
You can add attachments from your storage tab to emails by clicking the "Attach from Storage" button below the email composition interface. This will bring up a file selection interface so you can browse for the file you want to attach.




External Access via Mac OSX
Open the menu and choose under "Go" the option "Connect with server".




Enter as the server address the URL http://domain.com:8008/webfiles/ and then click on "Connect".




You will now be asked for your credentials. Please enter the following data:

1. Email Address: Enter your full email address, This email address is being protected from spambots. You need JavaScript enabled to view it. .
2. Password: Enter your account password.

Finished! Your webmail storage directory is now displayed under "Shared".

iOS Configuration

If you have an Apple device running iOS 4+, you can opt to automatically configure it to access your Email, Calendar, and Contacts.

Access http://webmail.volcano.net/mail/ from the device to download a profile (you will be prompted to login again with your account and password).




Your iOS device should automatically prompt you to install the profile. Fill in your name or password and touch the "Get My iOS Profile button.




Installing Profile...




Profile Installed

Afterward, verify that you can access your Email, Calendar, and Contacts from your device. (Pro Account required for Calendar access)




end faq

Volcano Email Help

Volcano.net Email User Help Guide

Volcano.net Spam User Help Guide

Email Client Set Up

To help you get started with your Volcano.net email service below are the email server settings and instructions on how to set up the most common email clients.


We've included two user guides to help you get started with your Volcano.net email service, and to help you understand how to deal with spam.


The Volcano.net Email User Help Guide is where you can find out more about your Volcano.net email service. Learn more about POP3 and IMAP, about Volcano Webmail, and using mobile devices.


The Volcano.net Spam User Help Guide has tips and information on how to reduce spam and how to avoid the dangers that can come with spam.

 

Required details

To connect your Volcano.net account to an Email client program you will need the following:

  1. Your Volcano.net Email Address
  2. Your Volcano.net Email Password
  3. Email Server Information

    Incoming Settings


    POP Server

    Encryption

    Port

    Authentication

    pop.volcano.net

    None

    110

    Normal or Clear Text

     

    SSL

    995

    Normal or Clear Text

     

    TLS

    995

    Normal or Clear Text



    IMAP Server

    Encryption

    Port

    Authentication

    imap.volcano.net

    None

    143

    Normal or Clear Text

     

    SSL

    993

    Normal or Clear Text

     

    TLS

    143

    Normal or Clear Text



    Outgoing Settings


    SMTP Server

    Encryption

    Port

    Authentication

    smtp.volcano.net

    None

    587 or 25

    Required (Use incoming settings)

     

    SSL

    465

    Required (Use incoming settings)

     

    TLS

    587 or 25

    Required (Use incoming settings)

 

POP3 or IMAP? Which should I choose?

Both POP3 and IMAP account types will work with Volcano.net email and you are welcome to choose either type. If you are not sure here are the features of each that can help you decide.

POP3

  1. Email downloaded to your computer or device.
  2. Mulitple devices can be configured with special settings to allow all devices to receive mail.
  3. Messages fully downloaded and may be slower than IMAP.
  4. Familiar if you are a Volcano.net user. We have used only POP3 until 2014.

IMAP

  1. Email is kept and stored on the email server.
  2. Mulitple devices can be easily configured to receive the same email.
  3. Only email headers are initially received, making IMAP faster than POP3.

 

Select the email client you use for set up instructions

Microsoft Outlook 2013

Setting up New Account

Open Microsoft Outlook 2013 and click "File" then "Info" then "Add Account".


Select "Manual setup or additional server types" and click Next


Choose Service

Select "POP or IMAP" and click Next.


POP and IMAP Account Settings

Complete the Add Account window with the following settings.

User Information
Your Name: Your name as you would like it to appear on outgoing messages
Email Address: Your Volcano.net email address
   
Server Information
Account Type: POP3
Incoming mail server: pop.volcano.net
Outgoing mail server: mail.volcano.net
  IMAP
Incoming mail server: imap.volcano.net
Outgoing mail server: mail.volcano.net
   
Login Information
User Name: Your Volcano.net email address
Password: Your Volcano.net email password

 

 


IMAP Advanced Settings

Click on "More Settings..." and then the "Advanced" tab.

In the Root folder path field enter: Inbox

Click OK to save settings and then Next to complete the account setup.

Outlook 2010

Setting up New Account
Open Microsoft Outlook 2010 and click "File", "Info" and then "Add Account"


Select "Manually configure server settings or additional server types" and click Next.






Choose Service
Select "Internet E-mail and click Next.





Internet E-mail Settings
Complete the form using the example configuration.

User Information
Your Name: Your name as you would like it to appear on outgoing messages
Email Address: Your Volcano.net email address
   
Server Information
Account Type: POP3
Incoming mail server: pop.volcano.net
Outgoing mail server: mail.volcano.net
  IMAP
Incoming mail server: imap.volcano.net
Outgoing mail server: mail.volcano.net
   
Login Information
User Name: Your Volcano.net email address
Password: Your Volcano.net email password

IMAP Advanced Settings
Click on "More Settings..." and then the "Advanced" tab

In the Root folder path field enter: Inbox

Click OK to save settings


Complete Account Setup
Click on Next to continue.

Click Close after the "Test Account Settings" test has finished.


Click Finish


Outlook 2007

Setting up New Account
Open Microsoft Outlook 2007 and click "Tools" and then "Account Settings".


From the Account Settings window and E-mail tab click "New..."


Select "Manually configure server settings or additional server types" and click "Next".


Choose Email Service
Select "Internet E-mail" and click Next.


Internet E-mail Settings
Complete the form using the example configuration.

User Information
Your Name: Your name as you would like it to appear on outgoing messages
Email Address: Your Volcano.net email address
   
Server Information
Account Type: POP3
Incoming mail server: pop.volcano.net
Outgoing mail server: mail.volcano.net
  IMAP
Incoming mail server: imap.volcano.net
Outgoing mail server: mail.volcano.net
   
Login Information
User Name: Your Volcano.net email address
Password: Your Volcano.net email password

 

IMAP Advanced Settings
Click on "More Settings..." and then the "Advanced" tab

In the Root folder path field enter: Inbox

Click OK to save settings

Click Next to complete the account setup.




Windows Live Mail

Setting up new account
Open Windows Live Mail and click the "Accounts" tab and then click "Email"





Add your email accounts
Enter the following and then click "Next".

Email address: Your Volcano.net email address
Password: Your Volcano.net email password
Display name for your sent messages: Your name


Configure server settings
Enter the following and click "Next".



Incoming server infomation
Server type: POP3 or IMAP

POP3 Server address: pop.volcano.net
IMAP Server address: imap.volcano.net

Authenticate using: Clear text

Outgoing server information:
Server address: mail.volcano.net


Your email account was added
Click "Finish".




Mozilla Thunderbird

Setting up new account
Open Mozilla Thunderbird and on the Start page under "Create a new account" click Email.


Welcome to Thunderbird
If you the following window appears, click "Skip this and use my existing email".

 


Mail Account Setup

Type your name, your Volcano.net email address and password in the appropriate boxes. Click "Continue".


Thunderbird will now try to find details for your account. You can allow Thunderbird to retreive the setiings.


When complete, select the email protocol you wish to use and click "Manual config".

Note: Due to the way that accounts are configured in Thunderbird, ensure you select the email protocol you would like to use. You will not be able to adjust this setting later without deleting and recreating your account in Thunderbird.


In the Username field, add @volcano.net to your username. Click Done.

IMAP Account Setup

POP3 Account Setup

Mac Mail

Required details
To connect your Volcano.net account to Mac Mail you will need the following:

  1. Email Address
  2. Email Password
  3. Email Server Address

Setting up new account
Open Mail (click it on the Dock or open it from the Applications folder).

If the "Welcome to Mail" assistant does not appear, choose 'Add Account' from the 'File' menu.

Fill in the Full Name, Email Address, and Password fields.

Note: Your email account password will be stored in Keychain to allow you to automatically log in to your email account when you open Mail.

Deselect "Automatically set up account" if it is enabled. Click "Continue".


Complete the "Incoming Mail Server" window with the following information.

Account Type: POP3 or IMAP
Description: Name for your mail account such Volcano.net Email. This will appear as the Account Name in the folders section.

Incoming Mail Server:

POP3 Account Type: pop.volcano.net
IMAP Account Type: imap.volcano.net

User Name: Your Volcano.net email address
Password: Your Volcano.net email password

If the following window appears click "Continue".


 


Complete the Outgoing Mail Server window with the following.

Description: Name for outgoing mail server such as Volcano Communications, or mail.volcano.net. Can be any description.

Outgoing Mail Server: mail.volcano.net
Use only this server: If you have just your Volcano.net account in Mac Mail, leave unchecked.
Use Authentication: Checked

User Name: Your Volcano.net email address
Password: Your Volcano.net email password


Click Continue.

If the following window appears click "Continue".


Account Summary
Verify your setting in the Account Summary window. Check "Take account online" and click "Create".

Microsoft Outlook 2011 for Mac

Setting up new account
Open Outlook for Mac 2011. From the 'Outlook' drop-down menu in the top bar, select "Preferences".


In the Outlook Preferences window, under Personal Settings, click "Accounts".


In the "Accounts" window click "E-mail Account". Note: If you already have accounts configured, you can select the plus symbol in the lower left corner, then select Email Account.


Type your Volcano.net email address and password. Click "Add Account" and the box will expand to allow you to complete the rest of the setup. Enter the following:

Username: Your Volcano.net email address
Type: POP3 or IMAP
Incoming Server:

POP3: pop.volcano.net
IMAP: imap.volcano.net
Override default port: Unchecked
Use SSL to connect: Unchecked
Outgoing server: mail.volcano.net
Override default port: Unchecked
Use SSL to connect: Unchecked

Click "Add Account" and then click the "More Options" button under Outgoing server.

Select the Authentication drop down box, and click "Use Incoming Server info". Click OK and confirm changes to close.

end faq

Need help with the Internet connection?



My Broadband connection is not working! What do I do?





  • Step 1

    Reboot your modem. Unplug the power to the modem for at least 30 seconds and reconnect power. Wait for the light to become steady. Once the lights are steady, this means that your modem has synchronized with the broadband signal.

  • Step 2

    Now try to go online. If you are still unable to connect please proceed to next step.

    *If you did not obtain your DSL modem from Volcano Internet, please consult your DSL modem user guide for more information.

  • Step 3

    Reboot additional devices. If you have rebooted your modem and are still not able to get online you will need to reboot your other devices. If you have a router you will need to turn the power off for 30 seconds and then turn the power back on. It is then recommended to reboot any other peripheral equipment such as VOIP phones, computers, cell phones, etc. The order of powering the devices back on seems to make a difference. So make sure the order is modem, router (if you have one), and then other devices.

  • Step 4

    These steps will normally get your internet connection back online. If you are still not able to get on the Internet, please contact our Volcano Internet Department at 209-296-7574.