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Phone Service Rates


Basic Service - Residential and Business

Volcano Telephone Company provides unlimited local calling.

Volcano Telephone Company services are regulated by the Federal Communications Commission (FCC) and California Public Utilities Commission (CPUC). For more complete information please ask for the complimentary Annual Directory of Services booklet. The following are basic rates for services (does not include taxes and surcharges):

Pine Grove, Volcano, Pioneer

Residential $24.00/mo.
Business $34.00/mo.
Subscriber Line Charge* $6.50/mo.

West Point, Glencoe, Railroad Flat, Wilseyville

Residential $24.00/mo.
Business $34.00/mo.
Subscriber Line Charge* $6.50/mo.

Kirkwood

Residential $24.00/mo.
Business $34.00/mo.
Subscriber Line Charge* $6.50/mo.

Service Charges - Non-recurring

New Service, each line $16.75
Move & Change, each order $13.00
Central Office Connection work, per line $28.00
Premises visit charge $74.75
Reconnect for nonpayment $22.50
Returned check charge, each $20.00

Other Charges

Off-Premises Extension

(Where terminals are in different buildings on the same continuous property)

Each 1/4 mile or fraction thereof $1.75


Off-Premises Extension

(Where terminals are in different buildings on non-continuous property)

Each 1/4 mile or fraction thereof $3.00
Each additional 1/4 mile or fraction thereof $1.75


Directory Listings

Primary service listings No Charge
Additional listings & lines of information $ .50
Non-published service No Charge


Local Directory Assistance

Each direct dialed call, after free call allowance, is $0.50 cents. If you notify the 411 operator at the beginning of your request, you may request up to 3 listings within our Service Area per call.

*Subscriber Line Charge

The Federal Communications Commission is responsible for authorizing interstate access charges. The monthly charge for residential customers and businesses with a single access line is $6.50. The charge for businesses with multiple access lines is $9.20. Federal Communications Commission, Informal Complaints and Public Inquiries Branch, Enforcement Division, Common Carriers Bureau, Washington D.C. 20554, (202) 632-7553.