Phone Help

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How To


Learn how to use the calling features of your Volcano Telephone service.
Help for call waiting, call forwarding, speed calling, and other features are available below.

 

Call waiting

How to use Call Waiting


This feature lets you know someone else is attempting to call the telephone line you are using. You will be signaled by a beep tone. This beep tone will be repeated every 10 seconds until it is acknowledged. The party calling will hear normal ringing.
If you hear the beep tone while you are using your telephone, please proceed with the following:

  • If you wish to answer the second caller, press and release the hookswitch (receiver button) quickly.
    The first call will be placed on "hold" and you will be automatically connected to the second caller.
  • In order to return to the first call, press and release the hookswitch (receiver button) quickly.
    You can switch back and forth between calls as often as you choose.
How to cancel Call Waiting
  • Before placing a call press 70#.
  • Wait dor the dial tone.
  • Dial number you wish to call.
Call Waiting will be cancelled for the duration of the call and will be automaticly restored when the call is completed.

Call forwarding

How to use call forwarding


This feature allows you to forward your incoming calls to any telephone you can dial direct without operator assistance in the United States and Canada.

  • Lift the handset.
  • Dial "72" & the "#" key and listen for the special dial tone (# speeds up the special dial tone on touch tone phones).
  • After hearing the special dial tone, dial the "forward to " number, in the same manner a call would normally be dialed.
  • Wait for the party to answer; if they do, the phone is forwarded. If they do not, hang up and repeat step 1 through 3. After step 3, listen for confirmation tone. As soon as the confirmation tone is heard, the call is forwarded.



To remove call forwarding

  • Dial "73", wait for confirmation tone. Call forwarding is now cancelled.

Speed calling

How to use speed calling


This feature allows you to call up to 30 frequently called numbers by dialing three digits.


To Program 8 code list
  • Lift the handset.
  • Dial "74" and the "#" key (# speeds up the special dial tone on touch tone phones).
  • After hearing special dial tone, dial the code digit (2-9).
  • Dial the number to be placed with that code in the same manner the call would normally be dialed.
  • Wait for the confirmation tone. Your number has now been accepted for use.

To Program 30 code list
  • Lift the handset.
  • Dial "75" and the "#" key (# speeds up the special dial tone on touch tone phones).
  • After hearing dial tone, dial the code digit (20-49).
  • Dial the number to be place with that code in the same manner the call would normally be dialed.
  • Wait for the confirmation tone. Your number has now been accepted for use.

To use speed calling
Dial the code digit and the "#" key (# processess the call more quickly on touch tone phones).

Three-way calling

How to use three-way calling


This feature lets you add a third party to your existing conversation without operator assistance.

  • The first call on your line can be incoming (someone called you)
    or you can call the first person.
  • To add another person to the conversation, simply push down the receiver button (or switchhook) to put your first call on hold.
  • When you hear dial tone, dial the telphone number of the person
    you wish to add to the conversation.

International Dialing

How to dial international number


Station-to-station calls
To dial international calls, dial in sequence

  • The international code - 011.
  • The county code - a two or three digit number.
  • The city routing code - a one to five digit number.
  • The local telephone number.
  • The "#" button- on a touch tone phone.


Example
To place a call to Frankfurt, Germany - telephone number 123456 - dial:

International Access Code

County Code

Routing Code

Local Number

011

49

69

123456

Check long distance provider listed here

International rates

How much does Volcano charge for international calls?


Rates are not time of day or day of the week dependent!

For "In State" and "Out of State" calling rates, please review our Callings Plans.

International Rates
International Rates
International Rates

end faq

Phone Problems


Information on reporting telephone repair
issues and avoiding damaging phone lines.

 

My phone is not working. What do I do?

Telephone Troubleshooting 101

If you discover a problem with your telephone service:

  • Check all of the telephones in your house to assure that all telephones are hung up. If they are all on hook and you still have a problem;
  • Unplug all electronic devices (from the jack on the wall) that are connected to your telephone line. This will include a cordless telephone base unit, answering machine, fax machine, DSL modem, dial up modem, home security system, satellite TV converter, LifeAlert device, propane monitoring system, phones that are in an out- building or garage on your property, large bell or other outside signaling device, or anything else that may be connected to your telephone line.
  • After all of these devices are disconnected from the jacks, plug a regular telephone (we’ll call this a “power failure phone” since it’s the kind you use when the power goes out) back into any jack inside the house.

    • If the problem has cleared, then you know the trouble was in one of the devices you just disconnected. To see which device it was, plug one device in at a time, wait 30 seconds, and test by listening to the power failure phone (the one you originally plugged in to test with). Continue testing each device one at a time until the problem returns. At that point you have found the defective device.
    • If the problem still exists, try a different power failure phone in a jack.
    • If the problem still exists using the second power failure phone, take your power failure phone out to your Standard Network Interface box (SNI) which is normally attached to the outside of your house. In some cases you may find that your SNI is attached to your garage, to a 4X4 post, or may be in a common location if you live in an apartment or housing complex.
  • With a phillips or slotted screwdriver, open the cover labeled “customer access”. Inside you will find a test plug that looks like the plug that is in the jacks in your house. Unplug the cord that is connected to that plug. With your phone hung up, plug your power failure phone into that plug. Wait 10 seconds, then pick up your receiver and test the phone. If the problem has cleared, then the problem is in the house wiring.

    • Provided you pay a $2.00 monthly for maintenance fee for your house wire, dial 611 from your SNI and let us know that your telephone has a problem inside, but is working at the SNI. We will confirm your wire maintenance agreement and make an appointment to come to your house to repair your lines.
    • If you don’t have a wire maintenance agreement with us, you are responsible for repairing your own wire. Here you have 3 options:
      • You can repair the wire yourself; or
      • You can hire someone else to fix your wire; or
      • You can contract with Volcano Telephone to fix your wire on a time and materials basis. Just dial the 611 number from your SNI and we will be happy to set up an appointment with you.
    • Either way you decide to fix the wiring, you can still have telephone service until the wiring is repaired by keeping you power failure phone plugged into your SNI and running the phone cord into the house through a window that is near the SNI.
  • If the problem still exists at the SNI, then Volcano Telephone is responsible to repair our lines. Find a working phone line and dial (209) 296-7501 to talk to a real person, 24 hours a day, 7 days a week. In most cases you will not be required to be at home for us to come out to repair the line. The exceptions to that rule would be:

    • If you have a locked gate accessing your property; or
    • If you have dogs that run free or are restrained near the SNI.

Our goal is to give you the best telephone service possible and we will strive to accomplish that goal.

What is the repair phone number?

If you have gone through the telephone troubleshooting steps and would like to report a problem to Volcano, please call the repair line.

Volcano Telephone repair line

611 or 296-7501

What are Volcano's inside wire policies?

Inside Wire (IW) definition:
Inside wire is that portion of the telephone wire that connects the telephone jack at the customers premises to the telephone companys equipment at a demarcation point determined by the telephone company in accordance with the orders of the Public Utilities Commission. In virtually every case, Volcano Telephone Company (Volcano) uses a lockable Standard Network Interface (SNI) as its demarcation point.

Residential landlord's legal responsibilities:
IW is considered the property of the building owner. You should be aware that, under state law, residential landlords and not tenants are responsible for repairs and maintenance of residential inside telephone wire.

If the building owner is a residential landlord (lessor), the building owner is responsible for installing at least one usable telephone jack per rental unit The landlord is also responsible for placing and maintaining the inside wiring in good working order, for ensuring that the inside wiring meets the applicable standards of the most recent National Electrical Code as adopted by the Electronic Industry Association, and for making any required repairs.

Responsibilities of the telephone company:
Volcano will always be available to install or repair IW.
Volcano will work with the customer to determine whether a malfunction in a telephone line is located in the customer's IW or in the telephone company's network.

Volcano will inform the customer of their options once it is determined that the customer's IW is at fault.

Responsibilities of the customer:
The customer is responsible for reporting malfunctions of the telephone line to the telephone company.

The customer is requested to perform a simple isolation test of the IW at the SNI.

Trouble isolation procedures:
The customer reports to Volcano that his/her telephone line is malfunctioning.

Volcano advises the customer to unplug the IW at the SNI and plug a phone known to be in working order into the SNI.
If the phone does not work at the SNI, the trouble is assumed to be in the telephone company's network, and Volcano will arrange for repair as soon as practicable.
If the phone works at the SNI, the trouble is in the IW. The customer has four options.

  • The customer can leave the IW unrepaired. In this case, the IW must remain unplugged from the SNI.
  • The customer can perform the IW repair.
  • The customer can arrange for any vendor to repair the IW; or
  • The customer can arrange for Volcano to repair the IW in accordance with the IW offerings described below.

The customer is also advised that if they decline to perform the test at the SNI, Volcano will perform the test. If the trouble turns out to be in the customer's IW, however, the customer will be charged a $30.00 visit charge.

If the customer is a tenant (lessee) and the trouble is in the IW, the customer is advised that, under California law, the landlord (lessor) is responsible for installation and maintenance of one usable jack and its associated inside wire.

Volcano offers IW repair on a time-and-materials basis at the following rates:
During business hours:
$35.00 for the first 1/4 hour or fraction thereof, which includes travel time, $15.00 for each additional 1/4 hour or fraction thereof, plus materials at prevailing retail rates.

After regular business hours and Saturdays:
$40.00 for the first 1/4 hour or fraction thereof, which includes travel time, $15.00 for each additional 1/4 hour or fraction thereof, plus materials at prevailing retail rates.

Sundays and Holidays:
$45.00 for the first 1/4 hour or fraction thereof, which includes travel time, $15.00 for each additional 1/4 hour or fraction thereof, plus materials at prevailing retail rates.

Volcano also offers a $2.00 per month IW maintenance plan.
If you subscribe to the IW Maintenance Plan, in most cases jack and wiring repairs may be at no charge. The repair plan is optional and not required for basic monthly service. The inside wire maintenance plan costs $2.00 a month for each line.

Other vendors also offer IW services in Volcano's service area. Please consult the classified ads in your local newspaper.

Four Hour Service Appointment Notice
Whenever a contract is entered into between Volcano Telephone and a customer for service or repair, and the parties have agreed that the presence of the consumer is required at the time of service or repair, Volcano Telephone shall specify, prior to the date of service or repair, a four hour period within which the service shall be commenced.

Where can I find infomation on digging safely?

Call Before You Dig! Call 811

Homeowners and Contractors can help stop DANGEROUS and COSTLY underground facility damage by simply calling 811 TWO WORKING DAYS Before you do any of the following:

  • Planting Trees
  • Drilling
  • Scraping
  • Digging Post Holes
  • Ditching
  • Plowing Cable or Pipe
  • Trenching
  • Auguring
  • Driving
  • Grading
  • Tunneling
  • Blasting

Planning a home improvement job? Planting a tree? Installing a fence or deck? WAIT! Here's what you need to know first: Whether you are planning to do it yourself or hire a professional, smart digging means calling 811 before each job. Homeowners often make risky assumptions about whether or not they should get their utility lines marked, but every digging job requires a call – even small projects like planting trees and shrubs. The depth of utility lines varies and there may be multiple utility lines in a common area. Digging without calling can disrupt service to an entire neighborhood, harm you and those around you and potentially result in fines and repair costs. Calling 811 before every digging job gets your underground utility lines marked for free and helps prevent undesired consequences.

When you call, you will be asked to supply information pertaining to your proposed digging. Each member organization which has buried facilities in that location, depending on their location policy, will provide information about, or locate and identify the location of its facility.

"Whatever You Do, Do It Safe...But Call Before You Dig."

end faq

Voice Mail FAQ


This tutorial is designed to assist you in setting-up, changing, and getting the most from your voice mail service.

How do I use my voice mail?


Access your voice mail

From the phone subscribed to the service:

  • Dial 555.
  • When prompted, enter your password and then #.
    (The temporary password is: 1234)

From a different phone:

  1. Dial 296-2400.
  2. Enter your 7-digit mailbox number and the # key followed by the * key.
    (The mailbox number is your phone number)
  3. Enter your password and then #.


Record your greeting

  • Access your voice mailbox.
  • Press 9 for the mailbox setup menu.
  • Press 1 for greeting options.
  • Press 2 to record your greeting.
  • Record your greeting and then press #.


Change your password

  • Access your voice mailbox.
  • Press 9 for the mailbox setup menu.
  • Press 2 to change your password.
  • Enter your new password and then press #.
  • When prompted to verify the password, enter it again and then press #.


Retrieve messages

  • Access your voice mailbox.
  • Your first new message may play immediately. If not, press 1 to listen to your messages. You will hear the announcement "You have x new messages and x saved messages."
  • Press 1 to listen to new messages.
  • Press 2 to listen to saved messages.


When retrieving messages, you can...

<td >Press 1<td >Play the message again
Press 2 Save the message and play the next
Press 3 Delete the message and play the next
Press 4 Save the message as new
Press 5 Reply to the message*
Press 6 Forward the message to another mailbox*
Press 7 Skip backward in the message
Press 8 To pause the message
Press 9 To skip forward in the message
* Voice Mail package must be set to allow this capability.


Using voice mail to e-mail

  • Check your E-Mail as you normally would.
  • When you get a voice mail message, you will receive an email from 'Volcano Voicemail' delivered right to your inbox. The message will have an attachment.
  • Open the attachment and your media player will play the message.
  • If desired, save the attachment to your PC.
  • Follow the links in the message to save or delete the message from the Voice Mail system.
  • If you save or delete the message, your message waiting tone will be removed from your telephone line.

Voice mail with multiple sub-boxes help

Some Things to Know Before You Begin

One person's mailbox is assigned the Administrator of the group greeting for your sub-mailboxes. Your group greeting directs callers to press the appropriate key to reach the individual sub-mailboxes.

Once the group greeting is recorded, each sub-mailbox 'owner' may record a personal greeting and assign a personal password to make their sub-mailbox uniquely their own.


Administrator Instructions

Record your group greeting

Change existing group greeting

General User Instructions

Access your voice mail

Record your sub-mailbox greeting
Change your sub-mailbox password
Retrieve messages from your sub-mailbox
When retrieving messages, you can...


Administrator Instructions

Record your group greeting

From the phone subscribed to the service:

  • Dial 555
  • Listen to the recording explaining that you must record a group greeting.
  • Wait until the end of the recording, then press 0 to administer the group greeting.
  • Enter your password and then #.
  • Press 9 to enter setup menu.
  • Press 1 to enter the greeting menu.
  • Press 2 to record your group greeting.
  • Record your greeting. When finished recording, press #.
  • Press 1 to play your greeting


Change existing group greeting

From the phone subscribed to the service:

  • Dial 555
  • When prompted to enter your mailbox ID, press 0 to administer the group greeting.
  • Enter your password and then #.
  • Press 9 to enter setup.
  • Press 1 for greeting options.
  • Press 2 to re-record your group greeting.

Multiple sub-box general user instructions


Access your voice mail

From the phone subscribed to the service:

  • Dial 555.
  • Enter your single digit sub-mailbox ID (1-9).
  • If prompted, enter your password and then #.

From a different phone:

  • Dial 296-9555
  • Enter your 7-digit mailbox number (telephone number).
  • Enter your single digit sub-mailbox ID (1-9)
  • Enter your password and then #.


Record your sub-mailbox greeting

  • Access your voice mailbox.
  • Press 9 for the mailbox setup menu.
  • Press 1 for greeting options.
  • Press 2 to record your greeting.
  • Record your greeting and then press #.


Change your sub-mailbox password

  • Access your voice mailbox.
  • Press 9 for the mailbox setup menu.
  • Press 2 to change your password.
  • Enter your new password and then press #.
  • When prompted to verify the password, enter it again and then press #.

Retrieve messages from your sub-mailbox

  • Access your voice mailbox.
  • Your first new message may play immediately. If not, press 1 to listen to your messages. You will hear the announcement "You have x new messages and x saved messages."
  • Press 1 to listen to new messages.
  • Press 2 to listen to saved messages.

When retrieving messages, you can...

Press 1 Play the message again
Press 2 Save the message and play the next
Press 3 Delete the message and play the next
Press 4 Save the message as new
Press 5 Reply to the message*
Press 6 Forward the message to another mailbox*
Press 7 Skip backward in the message
Press 8 To pause the message
Press 9 To skip forward in the message
* Voice Mail package must be set to allow this capability.

Voice mail keypad help

end faq

Services FAQ


This tutorial is designed to assist you with questions you may have about ordering phone service, stopping telemarketing calls, protecting yourself against slamming, special services designed for the deaf or disabled and more. If you are seeking answers to questions you don't see listed, please don't hesitate to call us at (209) 296-7502.


 

How do I order phone service?

 

To sign up for phone service please

visit our office in Pine Grove.


Volcano Telephone
20000 Hwy 88
Pine Grove CA

If you're not in the area , you can give us a call and we can send you sign up forms via email, fax or standard mail.

Call us at
(209)296-7502

Are there special services for the deaf and disabled?

 

The California Telephone Access Program (CTAP) can provide special equipment and services to deaf and disabled persons at no charge. Customers must complete a certification form and have it signed by a licensed physician or audiologist.

Products for Deaf and Hearing Impaired People



Several devices can help you hear your telephone ring.

  • A Tone Ringer can adjust the tone of the ring to a range you are most likely to hear.
  • A Loud Bell Ringer can increase the sound of the ringer on your phone.
  • An amplifier can increase incoming sounds by up to 45%.
  • An Amplifier Adjunct connects between the telephone base and the handset.
  • A Portable Amplifier can be attached to most handsets.
  • An Amplified Handset has the amplifier in the handset.
  • A TDD (Telecommunications Device for the Deaf) can help people who are deaf or severely hearing impaired communicate over the telephone. By dialing the phone and typing in messages you can communicate with another TDD user or a hearing person using the California Relay Service.

 

If you have a TDD (800) 735-2929
If you DO NOT have a TDD (800) 735-2922

 

Products for People with Speech Impairments



  • A Weak Speech Amplifier increases the volume of your voice.
  • An Electronic Artificial Larynx is a hand held portable speaking aid.

 

The TDD can be used by dialing the phone and typing in messages.

 

Products for People with Motion Impairments



  • A Speakerphone can be used by people who can not hold the handset. It can be used in conjunction with speed dialing for making a call using only one or two buttons.
  • A Hands Free Phone is available to people with severely limited motion.
  • Large Number Overlays double the size of the buttons making them easier to see and press.
  • For those who have special needs, a trained Field Representative may visit your home to better assess your needs.
  • Under existing law, the equipment, services and administrative costs of this program are paid for by a surcharge shown on all customers telephone bills. For more information, or to request a certification form, please call:

    (800) 806-1191 (Voice)
    (800) 806-4474 (TTY)
    (800) 949-5650 (Spanish Voice)
    (800) 896-7670 (Spanish TTY)
    (800) 889-3974 (Fax)

How do I stop telemarketing calls?

FCC National Do-Not-Call Registry



Pursuant to its broad authority under the Telephone Consumer Protection Act (TCPA), the FCC and the FTC established a national Do-Not-Call Registry. The registry is nationwide in scope, applies to all telemarketers (with the exception of certain non-profit organizations), and covers both interstate and intrastate telemarketing calls. Commercial telemarketers are not allowed to call you if your number is on the registry. As a result, consumers can, if they choose, reduce the number of unwanted phone calls to their homes.
You can register your phone number for free, and it will remain on the National Do-Not-Call list for five years. You may re-enter your number onto the list when the five years have passed, and you may remove your name from the list at any time.
The Do-Not-Call registry will not prevent all unwanted calls. It will not cover the following: calls from organizations with which you have established a business relationship; calls for which you have given prior written consent; calls which are not commercial or do not include unsolicited advertisements; calls by or on behalf of tax-exempt non-profit organizations.


How to Register


To register, consumers may call 888-382-1222: for TTY call 1-866-290-4236. You must call from the phone number you wish to register. Subscribers may register their residential telephone number, including wireless numbers, on the national Do-Not-Call registry by telephone or by Internet (www.donotcall.gov) at no cost.

 

How to File a Complaint


 

You can file a complaint by email ( This email address is being protected from spambots. You need JavaScript enabled to view it. ), telephone 888-225-5322 voice or 888-835-5322 TTY. If mailing a complaint, send it to:
Federal Communications Commission
Consumer and Governmental Affairs Bureau
445 12th Street, SW
Washington DD 20554
888-225-5322 VOICE
888-835-5322 TTY

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

 

National Fraud Information Center (NFIC)



This is a private, non-profit organization that operates a consumer hotline to provide services and assistance in filing telemarketing complaints. NFIC also forwards appropriate complaints to the Federal Trade Commission for entry into its telemarketing fraud database.
You can contact them at:
(800) 876-7060
Monday through Friday
9a.m. to 5:30p.m. EST
Web Address: http://www.fraud.org/

 

Direct Marketing Association (DMA) /Telephone Preference Service



Your name can be added to DMAs list by sending your name, telephone number including area code, and address including zip code. Please remember that with the DMA registration, the number of unsolicited calls should be reduced but may not stop all unwanted calls. You can write to them at:
Telephone Preference Service
Direct Marketing Association
P. O. Box 9014

Farmingdale, NY 11735-9014

How do I contact long distance carriers?


Contact Information for Long Distance Carriers

CIC Company Business Residential Intra Inter
00288 ATT 800-288-2020 800-288-2020 X X
00732 ATT 800-288-0400 800-288-2717 X X
00071 CenturyLink 800-860-1020 800-860-2255 X X
00222 MCI 800-444-3333 800-444-4444 X X
05483 Verizon Long Distance WTL 800-483-4000 800-483-4000 X X
05853 Volcano Long Distance 888-386-5226 888-386-5226 X X

What is slamming?


Slamming is the illegal practice of a telecommunications company changing your service without consent. In order to prevent slamming, Volcano Telephone Company can establish a Preferred Inter Exchange Carrier (PIC) freeze on your account. While the PIC freeze remains on your account, you cannot be switched to another carrier without your permission or be slammed by an unauthorized carrier. A PIC freeze prevents a change in your preferred selection unless you give us your express consent to remove the freeze. You must provide written or verbal authorization for this.

 

The PIC restriction may be lifted by either written or verbal authorization.



No change of carrier can be made on your account until you lift the PIC freeze. The PIC freeze removal forms are available at anytime upon request by calling our office at 296-7502, or you can set up a three-way conference call with you and your carrier of choice in order to lift the PIC freeze. If the change is done by conference call, you will need to provide us with your personal verification data such as your drivers license or social security number to remove the PIC freeze. The steps required to remove the PIC freeze are in addition to the regular security and verification procedures necessary to change your preferred carrier.

There is no charge for the PIC freeze service. If you would like us to place a PIC freeze on your account, please contact our office at 296-7502 or toll free at (888)886-5226.

What does Volcano do with my personal information?

The Federal Communications Commission (FCC) requires us to give your billing name and address (BNA) to interstate service providers. Interstate service providers are usually long distance companies, but they also include pay phone owners, long distance resellers, and 900 number providers. The FCC restricts the use of your name and address to the limited purpose of:

  • Billing & Collection
  • Order Entry
  • Customer Service
  • Fraud Protection
  • Transient Customer Identification

This means that interstate service providers may bill you directly when you use your calling card or accept collect or third-party charges.

 

Request to Withhold billing name and address


 

If you have a non-published number, you may request that your billing name and address information be withheld from these interstate service providers, as mandated by the FCC. Withholding billing name and address information will restrict your ability to place third number and calling card calls or to receive collect calls. Please contact our business office at 296-7502 or (888)886-5226 if you have any questions.

 

Volcano Communications Privacy Statement


 

The Volcano Communications Group of Companies respects your privacy. We take every step possible to ensure that your personal information, including call records, is only revealed to those persons or entities that you wish it to be revealed to.

However, we will cooperate as legally necessary with State and Federal Governments and Agencies. We are obligated to comply with valid State or Federal warrants or subpoenas. Although we were not involved in the provision of call records recently covered in the media, if presented with a request properly authorized by a State or Federal judge, we would be compelled to comply.

Additionally, through the Communications Assistance for Law Enforcement Act (CALEA), Volcano Communications Group, again, only under proper court order, will provide assistance to local law enforcement.

We will do everything we can to protect your privacy, unless legally required to do otherwise.

What is the local calling area for my prefix?

Your Local Calling Prefix These Prefixes in 209 Area Code are in your local calling area

Kirkwood (258)

258

Pine Grove, Volcano (296)

217, 223, 231, 256, 257, 267, 293, 286, 295, 296, 304, 418, 419, 560, 692, 714, 794, 806

Pioneer (295)

217, 223, 231, 256, 257, 293, 295, 296, 304, 418, 692

Glencoe, West Point, Rail Road Flat, Wilseyville (293)

217, 223, 231, 256, 257, 286, 293, 296, 296, 304, 418, 419, 692, 791, 806

 

What is a LATA?

The geographic areas in each state in which long distance calls are carried are known as LATAs (Local Access Transport Area).

IntraLATA

Calls which originate and terminate in the same LATA are call IntraLATA calls.

InterLATA

Calls which originate in one LATA and terminate in another LATA in the same state are called InterLATA calls.

Interstate

Calls which are placed from one LATA to a location in another state are called Interstate calls.

International

Calls which are placed from one LATA to a location in another country are called international calls.

Volcano Telephone customers are a part of the Stockton LATA.

end faq