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Voice Mail FAQ


This tutorial is designed to assist you in setting-up, changing, and getting the most from your voice mail service.

How do I use my voice mail?


Access your voice mail

From the phone subscribed to the service:

  • Dial 555.
  • When prompted, enter your password and then #.
    (The temporary password is: 1234)

From a different phone:

  1. Dial 296-2400.
  2. Enter your 7-digit mailbox number and the # key followed by the * key.
    (The mailbox number is your phone number)
  3. Enter your password and then #.


Record your greeting

  • Access your voice mailbox.
  • Press 9 for the mailbox setup menu.
  • Press 1 for greeting options.
  • Press 2 to record your greeting.
  • Record your greeting and then press #.


Change your password

  • Access your voice mailbox.
  • Press 9 for the mailbox setup menu.
  • Press 2 to change your password.
  • Enter your new password and then press #.
  • When prompted to verify the password, enter it again and then press #.


Retrieve messages

  • Access your voice mailbox.
  • Your first new message may play immediately. If not, press 1 to listen to your messages. You will hear the announcement "You have x new messages and x saved messages."
  • Press 1 to listen to new messages.
  • Press 2 to listen to saved messages.


When retrieving messages, you can...

<td >Press 1<td >Play the message again
Press 2 Save the message and play the next
Press 3 Delete the message and play the next
Press 4 Save the message as new
Press 5 Reply to the message*
Press 6 Forward the message to another mailbox*
Press 7 Skip backward in the message
Press 8 To pause the message
Press 9 To skip forward in the message
* Voice Mail package must be set to allow this capability.


Using voice mail to e-mail

  • Check your E-Mail as you normally would.
  • When you get a voice mail message, you will receive an email from 'Volcano Voicemail' delivered right to your inbox. The message will have an attachment.
  • Open the attachment and your media player will play the message.
  • If desired, save the attachment to your PC.
  • Follow the links in the message to save or delete the message from the Voice Mail system.
  • If you save or delete the message, your message waiting tone will be removed from your telephone line.

Voice mail with multiple sub-boxes help

Some Things to Know Before You Begin

One person's mailbox is assigned the Administrator of the group greeting for your sub-mailboxes. Your group greeting directs callers to press the appropriate key to reach the individual sub-mailboxes.

Once the group greeting is recorded, each sub-mailbox 'owner' may record a personal greeting and assign a personal password to make their sub-mailbox uniquely their own.


Administrator Instructions

Record your group greeting

Change existing group greeting

General User Instructions

Access your voice mail

Record your sub-mailbox greeting
Change your sub-mailbox password
Retrieve messages from your sub-mailbox
When retrieving messages, you can...


Administrator Instructions

Record your group greeting

From the phone subscribed to the service:

  • Dial 555
  • Listen to the recording explaining that you must record a group greeting.
  • Wait until the end of the recording, then press 0 to administer the group greeting.
  • Enter your password and then #.
  • Press 9 to enter setup menu.
  • Press 1 to enter the greeting menu.
  • Press 2 to record your group greeting.
  • Record your greeting. When finished recording, press #.
  • Press 1 to play your greeting


Change existing group greeting

From the phone subscribed to the service:

  • Dial 555
  • When prompted to enter your mailbox ID, press 0 to administer the group greeting.
  • Enter your password and then #.
  • Press 9 to enter setup.
  • Press 1 for greeting options.
  • Press 2 to re-record your group greeting.

Multiple sub-box general user instructions


Access your voice mail

From the phone subscribed to the service:

  • Dial 555.
  • Enter your single digit sub-mailbox ID (1-9).
  • If prompted, enter your password and then #.

From a different phone:

  • Dial 296-9555
  • Enter your 7-digit mailbox number (telephone number).
  • Enter your single digit sub-mailbox ID (1-9)
  • Enter your password and then #.


Record your sub-mailbox greeting

  • Access your voice mailbox.
  • Press 9 for the mailbox setup menu.
  • Press 1 for greeting options.
  • Press 2 to record your greeting.
  • Record your greeting and then press #.


Change your sub-mailbox password

  • Access your voice mailbox.
  • Press 9 for the mailbox setup menu.
  • Press 2 to change your password.
  • Enter your new password and then press #.
  • When prompted to verify the password, enter it again and then press #.

Retrieve messages from your sub-mailbox

  • Access your voice mailbox.
  • Your first new message may play immediately. If not, press 1 to listen to your messages. You will hear the announcement "You have x new messages and x saved messages."
  • Press 1 to listen to new messages.
  • Press 2 to listen to saved messages.

When retrieving messages, you can...

Press 1 Play the message again
Press 2 Save the message and play the next
Press 3 Delete the message and play the next
Press 4 Save the message as new
Press 5 Reply to the message*
Press 6 Forward the message to another mailbox*
Press 7 Skip backward in the message
Press 8 To pause the message
Press 9 To skip forward in the message
* Voice Mail package must be set to allow this capability.

Voice mail keypad help

end faq