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Your Phone, Made Simple

Your go-to resource for support, guides, and tips on using and managing your phone service.

Important Numbers

List of frequently used emergency and informational numbers for Amador and Calaveras Counties.

For All Emergencies:Dial 911
24-Hour Emergency Services
Suicide Prevention Hotline
Poison Control Center
Calaveras Woman’s Crisis Line
California Youth Crisis Line
Handicapped Crisis Line
Alcoholics Anonymous
Mental Health Referral Service
Phone Number
988
1-800-342-9293
1-209-736-4011
1-800-843-5200
1-800-426-4263
1-800-851-1304
1-800-843-7274
For Non-Emergencies
Amador County Sheriff: 1-209-223-6500
Calaveras County Sheriff: 1-209-754-6500

Calling Features Tag

How to Use Calling Features

This feature lets you know someone else is attempting to call the telephone line you are using. You will be signaled by a beep tone. This beep tone will be repeated every 10 seconds until it is acknowledged. The party calling will hear normal ringing.If you hear the beep tone while you are using your telephone, please proceed with the following:

  1. If you wish to answer the second caller, press and release the hookswitch (receiver button) quickly.The first call will be placed on “hold” and you will be automatically connected to the second caller.
  2. In order to return to the first call, press and release the hookswitch (receiver button) quickly.You can switch back and forth between calls as often as you choose.

How to cancel Call Waiting

  1. Before placing a call press 70#.
  2. Wait for the dial tone.
  3. Dial number you wish to call.

Call Waiting will be cancelled for the duration of the call and will be automaticly restored when the call is completed.

 

 

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Long Distance Carriers

Phone Help Tag

Phone Troubleshooting

  • Check all phones – Make sure all handsets are hung up properly.

  • Disconnect all devices – Unplug everything connected to your phone line (cordless phones, fax machines, modems, alarms, etc.).

  • Test with a basic corded phone – Plug a standard corded phone directly into a wall jack and check for a dial tone.

  • Still not working?

    • Try a second corded phone to rule out a faulty handset.

    • If there’s still no service, test at your Standard Network Interface (SNI) — usually located outside the home. Open the customer access panel and plug the phone into the test jack.

  • If service works at the SNI, the issue is with the inside wiring:

    • If you have a wire maintenance plan with us, call 611 from the SNI and we’ll schedule a repair.

    • If you don’t have a plan, we can still assist on a time and materials basis — call 611 for options.

  • If the phone does not work at the SNI, the issue is with our network. Call us at 1.209.296.7501 (available 24/7) and we’ll dispatch a technician. In most cases, you won’t need to be home unless there’s a locked gate or pets near the SNI.

Phone Service Frequently Asked Questions

You can register your number with the National Do-Not-Call Registry to reduce unwanted sales calls. It’s free and lasts for five years.

  • Register at www.donotcall.gov or call 888-382-1222 (TTY: 1-866-290-4236) from the number you wish to register.

  • Covers most commercial telemarketers (not charities, political calls, or companies you’ve done business with).

  • You can renew or remove your number at any time.

To file a complaint, contact the FCC:

  • Online: www.donotcall.gov

  • Phone: 888-225-5322 (TTY: 888-835-5322)

  • Email: fccinfo@fcc.gov

  • Mail: FCC Consumer Bureau, 445 12th St SW, Washington, DC 20554

Other helpful resources:

  • National Fraud Information Center: www.fraud.org | 800-876-7060

  • Direct Marketing Association: To reduce unsolicited calls, send your name, number, and address to: Telephone Preference Service, DMA, P.O. Box 9014, Farmingdale, NY 11735-9014

These services won’t block every call but can significantly reduce telemarketing contact.

Voicemail help Tag

Voice Mail Frequently Asked Questions

All plans include our Economy Voicemail box upon request, which stores up to 10 messages for 7 days. Additional voicemail options are available from $4.45 to $6.45 per month, offering increased storage capacity and longer message retention. See our Voicemail box plans here.

Why Our Customers Choose Volcano

Real Stories. Real Connections.

“I have never had any problems; I came from using Comcast and we have had less issues with Volcano Communications living upcountry.”

Kimberly White
Current customer
Real Stories. Real Connections.

“Always polite and professional, Volcano takes the time to help and you’ll always speak to a real person. Excellent customer service.”

Denise Steinback
Current customer
Real Stories. Real Connections.

“As a seasonal camping resort that depends heavily on clear communication and dependable service for our operations and guests, Volcano has never let us down. Whether it’s internet, phone, or technical support, they’ve always been professional, timely, and trustworthy. Their team understands the unique needs of local businesses in the Sierra Nevada foothills and treats their clients like neighbors—because they are.”

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“As a seasonal camping resort that depends heavily on clear communication and dependable service for our operations and guests, Volcano has never let us down. Whether it’s internet, phone, or technical support, they’ve always been professional, timely, and trustworthy. Their team understands the unique needs of local businesses in the Sierra Nevada foothills and treats their clients like neighbors—because they are.”

Anthony Manaseero
Plasse’s Resort
Anthony Manaseero
Plasse’s Resort
Real Stories. Real Connections.

“As a multi media corporation based in Amador County, at Mother Lode Broadcasting we rely heavily on the internet and the latest in technology to serve our consumers, both locally and around the world. When the other services and networks available to us couldn’t keep up, we turned to Volcano Communication. The entire backbone of our organization now runs on the Volcano fiber network. As the only 24/7 source of local news and information for the area, we can’t afford any downtime in our network. Since switching to Volcano, I can count on one hand the number of times we have been down over the past 7 years due to an internet outage. Communication is paramount to us and that’s why we rely on Volcano Communications”

View Full Testimonial

“As a multi media corporation based in Amador County, at Mother Lode Broadcasting we rely heavily on the internet and the latest in technology to serve our consumers, both locally and around the world. When the other services and networks available to us couldn’t keep up, we turned to Volcano Communication. The entire backbone of our organization now runs on the Volcano fiber network. As the only 24/7 source of local news and information for the area, we can’t afford any downtime in our network. Since switching to Volcano, I can count on one hand the number of times we have been down over the past 7 years due to an internet outage. Communication is paramount to us and that’s why we rely on Volcano Communications”

Jim Guidi
CEO, KVGC
Jim Guidi
CEO, KVGC