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Billing Help

Get answers about due dates, charges, payment options, and more.

General Billing Frequently Asked Questions

Bills are due upon receipt. If payment is not received within 15 days of the bill date, your service may be subject to disconnection. The due date can be found in the upper right corner of your bill—please check it each month, as it may vary.

Late Payment Charge: If a bill is not paid by the 15th day from the metered date, a 1.5% late payment charge will be applied to an unpaid balance of $20.00 or more.

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Why Our Customers Choose Volcano

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Real Stories. Real Connections.

“I have never had any problems; I came from using Comcast and we have had less issues with Volcano Communications living upcountry.”

Kimberly White
Current customer
Real Stories. Real Connections.

“I have never had any problems; I came from using Comcast and we have had less issues with Volcano Communications living upcountry.”

Kimberly White 1
Service bought here
Real Stories. Real Connections.

“Always polite and professional, Volcano takes the time to help and you’ll always speak to a real person. Excellent customer service.”

Denise Steinback
Current customer

Phone Bill Frequently Asked Questions

Quick solutions to common phone bill questions

Call our Customer Service team at 1.209.296.7502 or 1.888.886.5226. If you’re disputing a charge, we’ll investigate and respond within 30 days. No late fees or credit action will be taken while we review your concern.

If you’re not satisfied with the outcome, you may contact the California Public Utilities Commission (CPUC) at 800-649-7570, TTY 800-229-6840, or consumer-affairs@cpuc.ca.gov. You may also deposit the disputed amount with the CPUC for further review.

TV Bill Frequently Asked Questions

Quick solutions to common questions about your Volcano TV bill questions

You can contact Customer Service by phone at 1.209.296.7502, in writing to P.O. Box 890, Pine Grove, CA 95665, or in person at 20004 E Hwy 88, Pine Grove. If unable to get satisfaction at our office you may also file with the FCC at 1919 M Street, Washington, D.C. 20554 or call (202) 418-7200.

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