Bills are due upon receipt. If payment is not received within 15 days of the bill date, your service may be subject to disconnection. The due date can be found in the upper right corner of your bill—please check it each month, as it may vary.
Late Payment Charge: If a bill is not paid by the 15th day from the metered date, a 1.5% late payment charge will be applied to an unpaid balance of $20.00 or more.
You have several convenient options:
Online via eBill: Click the “Make a Payment” link at the top of our website or visit secure.billtrust.com/VOLCANOTEL
To Make a one-time payment without enrolling – click “One Time Pay”
Enroll to view bills, save payment methods, and set up Auto-Pay
Other Ways to Pay:
Drive-Through Window: Mon–Fri, 8am–5pm at 20004 CA-88, Pine Grove, CA
24/7 Drop Boxes: Walk-up or drive-up (check only, no cash)
In-Person: Pay with cash, check, debit, or credit card during business hours
Phone: Call 1.209.296.7502 (debit/credit card, available 24/7)
Mail: Send check or money order to: Volcano Communications Group P.O. Box 1070, Pine Grove, CA 95665
To make your first online payment, you’ll need to enroll in online billing by clicking the button below. After enrolling, future payments can be made anytime by using the Make a Payment link at the top of our website. From the payment portal, you can also set up auto-pay for added convenience.
Call us before you move. If you’re staying within our service area, we can transfer your service to your new address. If you’re moving outside our area, you’ll need to return all equipment (e.g., cable boxes, remotes, modems) in good condition to avoid fees.
Real Stories. Real Connections.“I have never had any problems; I came from using Comcast and we have had less issues with Volcano Communications living upcountry.”
Real Stories. Real Connections.“Always polite and professional, Volcano takes the time to help and you’ll always speak to a real person. Excellent customer service.”
Quick solutions to common phone bill questions
Quick solutions to common questions about your Volcano TV bill questions
