A: Your router’s technology could be outdated without you being aware of it. When shopping for a new router, it may be difficult to know what to purchase - many wireless routers available online and at retail stores may not have the capability of sending a strong enough Wi-Fi signal. You may pay for a higher speed internet connection, but your router may not be allowing that level of speed to all your connected devices.
A: Routers are electronic equipment and as such have the potential to stop working – or work with reduced efficiency. In addition, you may add more wireless devices over time – this can impact the performance of your wireless network. Volcano has the tools with this new managed Wi-Fi gateway to spot weak signal conditions and devices that can be impacting the performance of your network. If necessary, we will replace the router free of charge and provide router software updates. Our technicians will help trouble shoot problems with you.
A: People often use the terms Wi-Fi and internet interchangeably. Wi-Fi and internet are two distinct services and knowing the difference is important:
Business Office Hours:
Mon-Fri: 8:00am-5:30pm
Sat: 8:00am-4:30pm
Phone: 1.209.296.7502
Toll Free: 1.888.886.5226
Repair: 1.209.296.7501
Walk-In Hours:
Mon-Fri: 8:00am-5:30pm
Sat: 8:00am-4:30pm
Internet Technical Support: 1.209.296.7574
Available 24/7/365 for Volcano Internet and Volcano Managed Wi-Fi
Volcano Internet Provider does not support third party Wi-Fi routers.
Business Office Hours:
Mon-Fri: 8:00am-5:30pm
Sat: 8:00am-4:30pm
Pine Grove, Pioneer, West Point:
Information: 1.209.296.2288
Repair: 1.209.296.2280
Kirkwood:
Information: 1.888.886.5226
Repair: 1.209.258.2280
Ione and Camanche:
Information: 1.209.296.2288
Repair: 1.209.296.2280
We are here to serve you. For product information, billing questions or to order services, call us Monday through Saturday during normal business hours. To report service related issues call us 24/7/365 and our call center representative will be available to assist you.
To Report Service Issues (24hours):
1.209.296.7501
Weather and Time:
1.209.296.8463